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FAQ'S

Is my personal information and details safe and secure your website?

Due to our privacy policy shopping on our website is always safe and secure!

I placed an order but never received a confirmation email

If you do not receive an email from Box Boutique within a few hours of placing your order, be sure to check your personal Spam folder or junk mail folder. Alternatively, the email address on file may be spelt incorrectly.

To check your orders, log into your Box Boutique account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team via email at info@box-boutique.com

How can I track my package internationally?

in your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

How can I track my package in the UK?

In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

How do I change or cancel my order?

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our easy returns policy once your order has been delivered to you

Why was my order cancelled?

There are several reasons why your order may have been cancelled:

  1. The item(s) sold out.
  2. There is a delay in replenishment for your item(s).
  3. We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
  • If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear.