Shipping and Returns
We now provide free shipping across the UK and worldwide.
All orders placed in the UK will be delivered between 2-5 working days. For deliveries worldwide your order will be be processed within 24hours of your order being made and delivery will be subject to your location - International shipping takes 7-21 days.
Returning an unwanted item?
We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for free, subject to the rules below, which includes rules about fair use. None of these rules affect your statutory rights.
If you return an item requesting a refund within 21 days of the item being delivered to you or available for collection, we'll give you a full refund in the same way of the original payment method.
We aim to refund you within 14 days of receiving the returned item.
If you request a refund for an item within 21days but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags,
None of this affects your statutory rights.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return.
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them, ordering and returning loads - way, waaay more than even the most loyal BOX BOUTIQUE customer would order or the items returned don't match what you ordered - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Services and we'll be happy to discuss it with you.
If your account has been deactivated and you need to make a valid return, contact Customer Services. They'll give you a returns label although you'll be responsible for the cost of returning the goods to us.
Please note, we reserve the right to take legal action against you if the items you return don't match what you ordered.
Want to exchange an item?
We’re no longer offering free exchanges to customers. All returned items will be refunded once they've been received by our warehouse. Need a different size or colour of an item? Simply place a new order!
Returning a faulty or incorrect item?
If you've received an item which isn't quite right please contact us via email at firstname.lastname@example.org and a member of our team will be happy to investigate this for you.